Welcome to Woking Bikes. This page explains the terms by which you will use our website and our workshop services, including the servicing, maintenance, diagnosis and repair of bicycles, e-bikes, electric bicycles, electric scooters, dirt bikes, off-road bikes and other bikes or rideable products that we agree to accept for repair. It also covers the purchase of company products, e-bikes, accessories, spare parts and other products offered by us, together with our online and/or mobile services and software provided on or in connection with the service (collectively, the “Service”). It also covers the nuances of our repair, return, refund, replacement and warranty policies.
Our primary workshop activities include servicing, repairs, maintenance, fault diagnosis, parts replacement and related work. We may also sell bikes, e-bikes, accessories, components, spare parts and other products through our premises, website or other sales channels.
Certain services may be subject to additional terms and conditions that we will specify from time to time, and your use of such services is subject to those additional terms and conditions, which are hereby incorporated into these Terms by reference.
Please read the following carefully, as these Terms affect your legal rights and obligations.
Note that Woking Bikes reserves the right to change these Terms and Conditions at any time without prior notice, subject to applicable law.
Woking Bikes is the trading name of Kloud Circle Ltd, registered at Companies House in England under registration number 14055528. Our registered office is at 128 City Road, London, EC1V 2NX, England, UK.
In this document, Woking Bikes may be referred to as “we”, “us”, “our”, “the Company” or similar terms.
For the purpose of our repair and workshop services, references in these Terms to a “bike”, “vehicle”, “product” or “repair item” may include, where applicable and where accepted by us for the particular job, pedal bicycles, conventional/non-electric bicycles, e-bikes, electric bicycles, electric scooters, dirt bikes, electric dirt bikes, off-road bikes and other cycles, two-wheeled products or rideable equipment brought to us for servicing, diagnosis, maintenance or repair.
Acceptance of a particular vehicle or product for inspection or repair remains at our discretion and may depend upon our technicians’ experience, availability of parts, the condition of the vehicle and whether we consider the requested work safe and reasonably practicable.
These Terms and Conditions apply to workshop bookings, servicing, diagnosis, maintenance and repair work that we undertake, as well as orders you place and purchases you make through our website, premises or other authorised sales channels.
Our workshop and repair services are a central part of our business. The following provisions apply before booking, authorising or collecting any bike, e-bike, conventional bicycle, electric scooter, dirt bike, off-road bike or other vehicle accepted by us for service, maintenance or repair.
Repairs will be carried out strictly in accordance with the scope of work authorised by the customer.
We may undertake work on a range of bikes and vehicles, which may include:
The fact that we inspect or accept one type of vehicle for a particular job does not mean that we are obliged to accept every vehicle of that type or perform every possible repair.
Some repairs may require specialist components, software, diagnostic tools, manufacturer information or technical knowledge that is not reasonably available to us. We reserve the right to decline work that we do not consider safe, suitable or practicable.
Any faults, defects or worn components identified but not authorised by the customer for repair or replacement remain the customer’s responsibility.
We will not knowingly undertake additional chargeable work outside the agreed scope without first obtaining the customer’s consent, except where minor actions are reasonably necessary to safely complete the authorised work and do not materially change the agreed price or service.
We will use reasonable care and skill and will do our utmost to provide a high-quality repair and servicing service.
However, repairing one part of a bike or vehicle does not amount to a guarantee that the entire bike or vehicle will remain fault-free.
Our responsibility relates to the specific repair work we perform.
No warranty or guarantee is provided for:
Any limited workmanship warranty provided by us is set out further below.
Before commencing a booked service, where appropriate, our technicians may evaluate the bike or vehicle to determine its condition and the work reasonably required.
You may be advised about additional servicing, repairs, maintenance or part replacements that our technicians believe the bike or vehicle requires.
We will not normally perform additional chargeable work without your consent.
If you choose not to approve recommended work, we cannot guarantee that the bike or vehicle will operate optimally or that unrelated components will remain reliable.
For example, if a customer asks us to repair a gear-related issue but our technician identifies severely worn brakes, the customer may authorise the gear work while declining the brake work.
In those circumstances, responsibility for the declined brake repair remains with the customer.
Our technicians will nevertheless use reasonable care and skill in carrying out the work that has actually been authorised.
Where a service or safety assessment has been booked, our technician may provide an assessment of the condition of the bike or vehicle and advise you whether, in our professional opinion and based on the inspection carried out, it appears suitable for its intended use.
The nature of the safety assessment will depend upon the particular vehicle.
Different considerations may apply to:
We will not perform additional work without the customer’s consent merely because it has been recommended.
However, where you choose to ignore a safety recommendation, we cannot guarantee that the bike or vehicle will be safe or suitable to use.
The customer remains responsible for ensuring that the bike or vehicle is used only in a lawful manner and in a location suitable for the particular type of bike or vehicle.
A roadworthiness statement, where given, does not override legal restrictions that may apply to particular e-bikes, electric scooters, dirt bikes or other vehicles.
If you request a specific standalone repair, we will ordinarily focus on the fault or component identified by the customer rather than carrying out a complete inspection of the entire bike or vehicle.
For example, a customer may ask us only to:
Unless a full service or complete inspection has also been agreed, the fact that we carry out one repair does not mean that we have inspected every other component.
If additional issues become apparent because of the standalone repair, we will normally inform the customer.
We will not perform additional chargeable work without authorisation.
If the customer chooses not to follow our recommendations, we cannot guarantee that the bike or vehicle will perform normally outside the scope of the repair that has been completed.
A bike or vehicle brought to us may contain faults that are not apparent when it is first received.
During dismantling, diagnosis, testing or repair, further issues may become visible.
This is particularly common where:
Where additional work is required, we will use reasonable efforts to contact the customer before performing additional chargeable repairs.
If the customer declines the additional work, responsibility for those unresolved faults remains with the customer.
Tyres, inner tubes, brake pads, chains, sprockets, cables, bearings and similar components are consumable items and are subject to normal wear and tear.
Punctures or air loss may occur as a result of:
A tyre or inner tube being installed by us does not mean that the tyre or tube will never puncture or lose air in the future.
Where tyres or tubes are replaced or refitted as part of a repair, our responsibility is limited to using reasonable care and skill in installation.
We cannot guarantee against subsequent punctures or failures caused by external factors or the condition of related components.
This applies to conventional bicycles, e-bikes, electric scooters, dirt bikes and other vehicles where pneumatic or comparable tyre systems are fitted.
Certain tyres require significant force, specialised tools or particular techniques to remove and refit.
This is especially relevant to:
While we will take reasonable care, removing or reinstalling such tyres can occasionally result in minor cosmetic markings, including scratches, scuffs or marks to rims, hubs or surrounding components.
By authorising this work, the customer acknowledges the inherent practical risks involved in removing and refitting tightly mounted components.
Minor cosmetic marking resulting from a difficult tyre or tube removal/refitting operation will not automatically be regarded as negligent damage where reasonable care and skill have been exercised.
The bike or vehicle presented for repair may contain worn, aged, damaged, modified or deteriorating components.
We will perform authorised work using reasonable care and skill, but we cannot guarantee the overall reliability of the entire bike or vehicle beyond the specific work undertaken.
Additional faults may become apparent:
Repairing one component can sometimes reveal a pre-existing weakness in another component.
For example:
Such failures are not automatically related to our workmanship.
Where we identify components that we consider worn or in need of further attention, we may inform the customer.
If the customer declines to authorise the recommended work, responsibility for the condition of those components remains with the customer.
We warrant that repair work undertaken by our workshop will be performed with reasonable care and skill.
If a fault arises as a direct result of our workmanship within 14 days of collection, the customer should contact us promptly and return the bike or vehicle for inspection.
Where our inspection confirms that the issue resulted directly from our workmanship, we will, where appropriate, rectify the relevant issue without an additional labour charge.
This limited workmanship warranty applies only to the specific work performed by us.
It does not cover:
Any claim under this workmanship warranty must be reported within the stated period, and the bike or vehicle must normally be returned to us so that we can inspect the issue.
Our workmanship warranty relates to faults directly resulting from our repair and not to the overall condition of the bike or vehicle.
Nothing in this section affects any statutory rights that cannot legally be excluded.
The customer is required to inspect and check the bike or vehicle before taking it away following repair, servicing or maintenance.
Where it is safe, lawful and reasonably practicable to do so, the customer must also test ride the bike or vehicle before leaving with it.
The purpose of the test ride is to allow the customer to confirm that:
Where the bike or vehicle is not legally permitted to be ridden on a public road, such as certain electric scooters, dirt bikes, off-road bikes or modified vehicles, the customer must only test it in a lawful and appropriate area where such testing is permitted.
Customers must not undertake a test ride where doing so would be unsafe, unlawful or inconsistent with the intended use of the particular vehicle.
Any concern identified during the inspection or test ride must be brought to our attention before the customer leaves the premises with the bike or vehicle, so that our technician has an opportunity to inspect it.
Where the customer believes that a repair remains incomplete or that the repaired area is not functioning as expected, the customer should not simply take the product home without notifying us.
Where requested, the customer may be asked to confirm that they have inspected and/or test ridden the bike or vehicle before collection.
If a customer chooses not to carry out a test ride despite being reasonably able to do so, they must inform us before leaving.
Failure to test ride does not remove any statutory rights that cannot legally be excluded, but issues arising later may require the bike or vehicle to be returned to us for inspection before responsibility can be determined.
The test ride requirement is particularly important because many repair issues can only be fully assessed when the bike or vehicle is under normal riding conditions.
To the maximum extent permitted by applicable law, Woking Bikes will not be responsible for losses arising from faults or problems outside the authorised repair scope.
This may include problems arising from:
We also cannot guarantee that a repair will eliminate every possible problem affecting an old, modified, heavily used or poorly maintained vehicle.
Nothing in these provisions excludes liability where exclusion is prohibited by law.
The following provisions apply when booking an appointment or submitting a bike or vehicle for repair, servicing or maintenance.
We request that customers give us at least 24 hours’ notice if they wish to reschedule or cancel an appointment.
If a customer fails to attend without providing adequate notice, we may retain:
subject to applicable law and the circumstances of the booking.
If you cancel after repair, diagnosis or servicing work has begun, you must pay for work already completed, together with parts reasonably ordered or fitted for the authorised work where applicable.
Where we have not incurred any cost and no work has been performed, any refundable deposit will be dealt with in accordance with the applicable booking terms.
Once we notify you that repair or servicing work is complete, the bike or vehicle should be collected promptly.
If you fail to collect it within five working days following completion and notification, storage charges may apply at £10 per 24-hour period.
We may exercise rights available to us under applicable law in relation to bikes or vehicles that remain uncollected for an extended period.
Subject to applicable legal requirements and appropriate notices, Woking Bikes reserves the right to dispose of a bike, vehicle, component or other property that remains uncollected for more than two months.
Parts removed from a bike or vehicle may be disposed of in accordance with applicable environmental and waste-management regulations unless the customer has specifically asked us in advance to retain them and we have agreed to do so.
Charges may apply where special disposal arrangements are required.
Repair, maintenance, servicing and parts charges must normally be paid in full before the customer may collect the bike or vehicle.
Where an estimate has been provided, the final price may differ where additional authorised work has been carried out or additional parts have been approved.
Where the customer does not pay sums properly due for completed work, Woking Bikes may exercise any lawful rights available to it, which may include retaining possession of the product until payment is received.
Failure to pay may also affect whether we agree to provide future services.
Please note:
Abusive behaviour may include:
Woking Bikes reserves the right to refuse or discontinue a service where a customer engages in abusive or threatening behaviour, regardless of that person’s position or the value of the transaction.
We may report serious incidents to the relevant authorities where appropriate.
In addition to our repair and workshop services, we may sell bicycles, e-bikes, electric products, accessories, spare parts and related equipment.
The following sections apply to purchases from us.
We endeavour to be as accurate as reasonably possible in describing and displaying the colours and other features of products made available for purchase.
However, we cannot guarantee that every colour, specification, product description, photograph or other item of content will be completely free from error.
Please note:
The Company does not knowingly sell products through the Service to children acting independently.
Purchases must be made by adults capable of entering into a contract using an accepted payment method.
If you are under eighteen years of age, you should use the Service only with the involvement and consent of a parent or legal guardian.
Customers are responsible for complying with all applicable laws concerning use of products, including:
The sale or repair of a product by us does not amount to a representation that the product may legally be used on every public road or in every location.
Some e-bikes, electric bikes and other electrical products may use generic or multi-purpose display units.
Because we aim to stock compatible replacement parts where reasonably possible, a display may contain options or features that are not active or supported on the particular bike.
Customers should not alter factory settings, electronic configuration, speed restrictions or other settings unless expressly authorised and technically appropriate.
Customers should not assume that every feature displayed is supported merely because it appears within a menu.
If you are unsure about a setting, please ask us before changing it.
If you have submitted a product order and it has not yet shipped, you may ask to change information by contacting:
info@wokingbikes.co.uk
Where reasonably necessary for security, you may be asked to contact us from the same email address used to place the order.
Offers may be subject to change, withdrawal, availability, stock and separate promotional conditions.
Where we allow customers to reserve products, reservations are not transferable unless expressly agreed.
A reservation does not necessarily constitute a completed product order or guarantee a particular shipment date.
Full payment and additional information may be required before the sale is completed.
Returns, refunds and warranty arrangements applying to purchased products are distinct from workshop repair terms.
A customer returning a purchased product should follow the procedures below.
A product brought to us solely for repair is governed principally by our Service and Repair Policy above.
Where applicable under the Consumer Contracts Regulations 2013/2014 or other relevant law, you may have a legal right to cancel a distance contract within fourteen days of delivery without giving a reason, subject to statutory exceptions.
Special rules may apply to goods purchased in person, personalised goods, used goods or other categories.
Products purchased at special prices, including sale, ex-demo or used products, may be subject to additional conditions where permitted by law.
Nothing in these terms removes rights that cannot lawfully be excluded.
Where the Consumer Rights Act 2015 applies, customers retain applicable statutory remedies in respect of faulty goods.
Subject to these terms and applicable law, customers wishing to make a discretionary return should contact us within 30 calendar days after delivery.
Where a return has been authorised, the customer should dispatch the product to the designated return address promptly and, where required, within three business days after authorisation.
Products should be returned in appropriate condition and securely packaged to prevent avoidable transport damage.
Where Woking Bikes arranges collection, we will advise the customer of the collection arrangements.
If a customer misses a scheduled collection, additional charges or delays may arise.
Where a discretionary return period has expired because of customer delay, the return may no longer be available, subject always to statutory rights.
Once a returned product is received, it will be inspected.
Any refund properly due will then be processed within the applicable period.
Where a returned product has lost value because of excessive handling, damage or missing items, a lawful deduction may apply.
Where return shipping is not our responsibility, the cost may be deducted from a discretionary refund.
Products not returned within the required time may cease to qualify for a discretionary return.
Damage caused because the customer failed to package an item adequately may affect the amount refunded.
Failure to contact us within a discretionary return period may affect eligibility for that return scheme.
Customers should retain proof of shipment and communicate promptly.
Where deliveries are insured, customers should inspect the product promptly.
Where reasonably possible, large items should be examined before the delivery process has concluded.
If you notice significant damage to the product or packaging, notify the courier and contact us as soon as possible, preferably within 24 hours.
Where responsibility rests with us, we may arrange collection, provide a pre-paid label or offer another appropriate remedy.
Prompt notification helps us make any necessary carrier claim.
If we send an incorrect item, contact us and we will arrange the appropriate return procedure.
Once an incorrect item is returned, we will arrange the appropriate replacement or other remedy.
Refunds properly due will be processed in accordance with applicable legal requirements and our refund procedure.
Where applicable to the particular product, the following warranty periods apply to qualifying Woking Bikes purchases.
Specific product pages may contain different warranty information, in which case the product-specific terms should also be read carefully.
Our qualifying electric bikes may include:
subject to all applicable warranty conditions.
Qualifying Woking Bikes e-bike batteries are covered for one year, subject to inspection and applicable warranty criteria.
Where a specialist laboratory assessment is required to determine the cause of a battery fault, its technical determination may be taken into account.
Chargers are not covered unless expressly stated otherwise.
Unless expressly stated on the relevant product page, accessories, demonstration products and used products may not carry the same warranty as new bikes.
Unused and undamaged accessories may be subject to separate return terms.
Proof of purchase may be required.
Where expressly described as complimentary accessories, they may not carry the same warranty as the principal bike.
Customers should take care of keys and other small removable items because replacement availability cannot always be guaranteed.
Where we sell conventional bicycles, dirt bikes or other products, the warranty applicable to those products will be the warranty specifically stated at the time of sale, on the product page or within accompanying documentation.
Electrical-component warranties intended specifically for e-bikes do not automatically apply to non-electric bikes or unrelated vehicle types.
A warranty, refund or replacement request may be refused where the claimed problem results from circumstances not covered by the relevant warranty.
Examples may include:
Keeping the bike or other product in a properly maintained condition remains the customer’s responsibility.
Examples of consumable or maintenance-related items can include:
These components may require replacement through normal use.
The structural integrity of a bicycle or other vehicle depends upon proper maintenance.
Failure to maintain important safety components may increase the risk of damage.
Customers should promptly repair:
Where a frame or component is damaged because of inadequate maintenance, misuse, overloading, collision or failure to repair critical components, this may fall outside the applicable warranty.
Customers should review size charts, dimensions, weight limits, performance information and specifications before purchase.
Returns based solely on personal suitability may be subject to the applicable return policy and statutory rights.
Where a used product is accepted back as a discretionary return, a lawful deduction reflecting depreciation may apply.
Any stated e-bike range is generally based on testing or estimates under specified or ideal conditions.
Actual range can vary depending upon:
A variation from an estimated range does not automatically establish a product defect.
Where a product has an IP rating, that rating must be interpreted in accordance with the applicable technical standard.
Water resistance does not mean that a product is completely waterproof in every condition.
Customers remain responsible for taking reasonable care to prevent inappropriate water ingress and exposure.
Where reasonably practicable, customers should retain original packaging, particularly for large electric bikes and products that may need to be transported safely.
Replacement packaging may be available for a charge.
Unless expressly stated otherwise, a commercial product warranty may be limited to the original purchaser and proof of purchase may be required.
Nothing in this section removes statutory consumer rights that cannot legally be restricted.
Where a product purchased from us develops a suspected fault, contact us promptly and provide:
Where a newly received item appears defective, notify us promptly.
Depending upon the type of claim and remedy requested:
Any bike, e-bike, conventional bicycle, scooter, dirt bike, off-road bike or other vehicle returned to our workshop should be reasonably clean and safe for technicians to handle.
Where an item is excessively dirty or contaminated, additional cleaning charges may apply where disclosed and reasonable.
Where a covered manufacturing defect exists, the Company may, subject to applicable rights and warranty terms:
Where a product is inspected and the reported manufacturing defect cannot be reproduced or is found to result from an excluded cause, the customer may be responsible for applicable collection, inspection or return-delivery costs where legally permitted and properly disclosed.
Responsibility for postage and collection depends on:
Where we are legally responsible for return costs, we may arrange collection, provide a pre-paid label or reimburse reasonable postage where agreed.
This is a contract between you and the Company.
You must read and agree to these terms before using the Service where acceptance is required.
You may purchase products only where you are legally capable of entering into the relevant contract.
Use of the website must comply with all applicable local, national and international laws.
Except for content owned by users or third parties, the Service and materials made available by the Company, including software, graphics, illustrations, logos, trademarks, photographs, videos, text and other proprietary materials, are owned by the Company or its licensors.
Except where expressly permitted, users must not sell, license, distribute, reproduce, publish or create unauthorised derivative works from Company Content.
Submission of Ideas
Where you voluntarily submit suggestions, comments or ideas regarding the Service or products, you acknowledge that we may already be considering similar ideas.
To the extent permitted by law and any specific agreement made with you, unsolicited general ideas may be used without creating a fiduciary relationship.
We care about the privacy of users and customers.
Personal data will be handled in accordance with our Privacy Policy and applicable data-protection legislation.
By using relevant services, you acknowledge that personal information may be processed for purposes including:
We take reasonable measures to protect personal information and the integrity of our systems.
However, no internet or electronic system can be guaranteed to be completely secure.
Customers should take reasonable steps to protect their own login information and devices.
Where you believe copyrighted material available through the Service infringes your rights, please contact us and provide sufficient information to identify:
We will consider complaints in accordance with applicable UK law.
The Service may include links to third-party websites, products, delivery providers, finance providers or services that we do not own or control.
We are not responsible for third-party websites merely because they are linked through our Service.
Third-party terms and privacy policies may apply separately.
If you independently access or use third-party services, you do so subject to their terms.
Any transactions entered into directly between you and an independent third party remain subject to the agreement between you and that third party.
To the extent permitted by applicable law, you may be responsible for losses arising from your unlawful or improper use of the Service, including losses associated with:
This provision does not override statutory consumer protections.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to that principle, the Company will not be responsible for indirect or consequential losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.
The Company does not accept responsibility for losses caused solely by:
Where the law permits a limitation of liability in relation to business customers or other non-consumer transactions, any applicable limitation will be interpreted in accordance with the relevant contract and applicable law.
Certain statutory rights and liabilities cannot lawfully be excluded, including certain liabilities relating to death or personal injury caused by negligence, fraud or other matters prescribed by law.
Any provision in these Terms that would otherwise conflict with a mandatory legal right will be interpreted subject to that right.
The Service is primarily controlled and operated from the United Kingdom.
Unless expressly stated otherwise, our website and services are primarily directed towards customers in the United Kingdom.
Customers using the website from another jurisdiction remain responsible for ensuring that their use complies with applicable local law.
This is particularly important for e-bikes, scooters, dirt bikes and other products whose road-use status may differ significantly between jurisdictions.
These Terms are governed by the laws applicable to the Company and transaction in the United Kingdom, subject to any mandatory consumer rights that apply to a customer in another part of the UK or another jurisdiction.
Nothing in these Terms deprives a consumer of any mandatory protection they are entitled to under applicable law.
If you have a dispute with the Company, please first contact us. We encourage customers to give us a reasonable opportunity to investigate and resolve the issue.
Where a disagreement concerns repair work, we will normally require an opportunity to inspect the relevant bike, e-bike, bicycle, scooter, dirt bike or other vehicle before determining the cause of the problem.
This is especially important where a complaint concerns:
Nothing in this process prevents either party from using legal rights or dispute-resolution procedures available under applicable law.
Rights and licences under these Terms may not be transferred by a customer where doing so would be inconsistent with the nature of the Service.
The Company may assign its rights and obligations where legally permitted, provided that doing so does not unlawfully reduce consumer protections.
Woking Bikes reserves the right to protect employees, customers and contractors from abusive behaviour.
Abusive behaviour may include:
We may decline or terminate service where such conduct occurs and may report serious incidents to the appropriate authorities.
The following section summarises and supplements the repair obligations contained above.
Repairs will be carried out strictly in accordance with the agreed scope of work authorised by the customer.
Our repair services may apply to conventional bicycles, e-bikes, electric bicycles, scooters, electric scooters, dirt bikes, electric dirt bikes, off-road bikes and other bikes or rideable products specifically accepted by our workshop.
Any faults, defects or worn components identified but not authorised for repair or replacement remain the customer’s responsibility.
While we use reasonable care and skill in undertaking repairs, no warranty is given for components that have not been repaired or replaced by us.
Customers remain responsible for maintaining their bike or vehicle properly and for ensuring it is used in a safe and lawful manner.
We cannot accept responsibility for problems arising from misuse, normal wear and tear, accidents, failure to maintain the vehicle, unauthorised modifications or faults outside the agreed repair scope after the bike or vehicle has been collected.
Tyres, tubes, brake pads, chains and similar components are consumable items.
They can wear or fail through ordinary use.
Punctures and air loss can result from road or trail conditions, debris, sharp objects, damaged tyres, damaged rims, worn rim tape, incorrect pressure or other factors outside the control of the workshop.
Where a tyre or tube is fitted or refitted as part of a repair, our responsibility relates to correct installation using reasonable care and skill.
We cannot guarantee that a tyre will never puncture after leaving the workshop.
This provision applies equally to tyres fitted to conventional bikes, e-bikes, electric scooters, dirt bikes and other compatible vehicles.
Certain tyres and wheel assemblies require considerable force and specialised tools to remove or reinstall.
This is particularly common with:
We will take reasonable care during removal and refitting.
However, the nature of this work means that minor cosmetic marks can occasionally occur.
The customer acknowledges this inherent risk when authorising work on particularly tight or difficult wheel assemblies.
A vehicle presented for repair may already contain:
Completing one repair does not renew the entire bike or vehicle.
Further faults may become apparent when the bike returns to normal operation.
Where we identify additional issues, we will advise the customer where reasonably possible.
If those repairs are declined, responsibility remains with the customer.
All workshop work will be performed with reasonable care and skill.
Where a problem results directly from our workmanship and is reported within 14 days after collection, we will inspect the bike or vehicle.
Where appropriate and where our workmanship caused the problem, we will rectify that issue without an additional labour charge.
This applies only to the work actually performed.
It does not cover:
Our limited workmanship warranty does not amount to a guarantee of the overall condition of the bike or vehicle.
After repair or servicing is completed, customers are required to inspect the bike or vehicle before taking it home.
Where it is safe, legal and reasonably practicable, the customer must test ride the bike or vehicle before leaving the workshop.
The customer should use this opportunity to check the repair and make sure that the bike or vehicle is operating as expected.
Customers should specifically check, where relevant:
If anything does not feel correct, the customer must bring it to the technician’s attention before leaving.
We will then have the opportunity to inspect the issue.
For dirt bikes, electric scooters, off-road vehicles and other products that cannot lawfully be ridden on public roads, testing must only take place in an appropriate and lawful area.
Where testing cannot safely or legally be completed, the customer must inform us before collection.
Where a customer takes the bike or vehicle away without raising an issue that was reasonably apparent during the requested inspection or test ride, any later complaint will still be considered where appropriate, but the product may have to be returned to the workshop so the cause can be established.
Nothing in this requirement removes statutory consumer rights that cannot legally be excluded.
Customers should not take a repaired bike or vehicle home without checking the repair.
The purpose of the collection procedure is to give both the customer and technician a final opportunity to identify an obvious issue.
Once the customer is satisfied with the repair following inspection and the required test ride, the bike or vehicle may be collected after all outstanding charges have been paid.
The customer remains responsible for:
Whether you need expert repairs, electric bike diagnostics, servicing packages, or replacement parts, our team is ready to help you get back on the road quickly and safely.
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